What Facebook and Google Know About Teambuilding (That You Do Not)

This week Business Insider revealed one of Facebook's most asked interview questions for hopeful candidates. The question is, "On your very best day at work — the day you come home and think you have the best job in the world — what did you do that day?" It's a wonderful question for understanding what inspires and [...]

By |2016-09-25T10:29:03+00:00September 25th, 2016|Building Product Design, Uncategorized|Comments Off on What Facebook and Google Know About Teambuilding (That You Do Not)

Warning: Trusting Your Engineer to Design Your App Will Ruin Your Business

I'm often dumbfounded by the really bad user experiences I encounter online and in apps from even the largest companies. From websites that aren't mobile-friendly–they all have to be responsive to mobile devices, even if you have an app–to online forms that erase all your data if you make a single mistake. Which is what [...]

UX HACK: Signal v Noise

How do your customers feel using your application? Have you ever watched someone brand new muddle their way through your website, or struggle to figure out what your app does? This kind of shadowing and user task testing is critical for getting past your own familiarity bias with your product and seeing it through [...]

By |2016-05-18T09:00:24+00:00May 18th, 2016|Uncategorized, UX Hack|Comments Off on UX HACK: Signal v Noise

Building a Scalable Design Team

I recently spoke to a group of recruiters who wanted to learn about what hiring managers look for when building out their design team. It was a timely discussion for me, since I'm presently building a team for a medium sized startup I thought I'd share the plan I proposed to them. I'll be building [...]

By |2016-02-06T10:41:32+00:00February 6th, 2016|Building Product Design, Uncategorized|Comments Off on Building a Scalable Design Team

REVIEW: Flixter and the Ever-Important Mom (or Dad) Test

   Flixter's UX is quickly disaggregating to the complex, driving away customers who just want to find out what's playing at the movies. While spending some time with my Dad in Seattle over the Christmas break, mostly driving around his favorite spots and going to movies, I had one of those experiences that make me [...]

By |2016-01-17T06:32:39+00:00January 17th, 2016|Uncategorized, UX Tips & Tricks|Comments Off on REVIEW: Flixter and the Ever-Important Mom (or Dad) Test

Ever Wonder “WTH is UX Design Anyway?”

I was at a networking event with technology founders the other day, and I told a guy that I design software. He looked at me puzzled, and asked what I meant by that. "You know, I said, UX design."   I'm Not a Visual Designer (But I Do That Too) "Oh," says he, "you design [...]

By |2016-01-09T09:17:07+00:00January 9th, 2016|Uncategorized, UX Tips & Tricks|Comments Off on Ever Wonder “WTH is UX Design Anyway?”

Product Management is Marketing (Oh, you didn’t know that?)

Product management is often relegated to the development side of a team, to the detriment of the startup. Your product is your marketing. Every time someone uses it, they're making a judgement about your company. If they like it, they'll tell friends. If they don't like it? They tell friends. That's marketing, my friend.   [...]

By |2015-12-20T14:31:19+00:00December 20th, 2015|Uncategorized, UX Tips & Tricks|3 Comments